Transfer a call

Transfer a call

Select More actions    > Transfer in your call controls. Then, type the name of the person you want to transfer the call to and select them. To finish, select Transfer.  

Consult then transfer

If you want to check in with someone before you transfer a call to them,  select More actions  > Consult then transfer. 

Under Choose a person to consult, start typing the name of the person you want to reach and select them when they appear. You can call them, or consult with them over chat. When you're ready, select Transfer.

Add a delegate

You can pick someone in Teams to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls. 

To designate a delegate, select Settings and more  next to your profile picture at the top of Teams and choose Settings > General. Under Delegation, select Manage delegates. There you can see who you're a delegate for, and add and remove your own delegates.  

Share a line with a delegate

Select Settings and more     next to your profile picture at the top of Teams and choose Settings > General. Under Delegation, select Manage delegates. Click Your delegates and type the person's name in the Add a delegate box.